Return Policy

By placing an order, you confirm that you have read, understood, and accepted the following policy.

Returns:

We offer a 7-day quality guarantee for damaged/faulty item(s). Customers can return defective item(s) for a refund, replacement, or exchange. Please initiate your request of choice in our contact portal contact us . Requests older than 7 days from delivery date will not be accepted.

For non-quality related issues such as no longer wanting the item, ordering the wrong size or color, we’re happy to offer size/color exchanges within 7 days of the order delivery date. If you’d like to swap an item for another size or color, simply go to contact us to request the exchange.

Returned item(s) must be unwashed, unworn, unused, and in brand new condition with tags. Exchange requests must be for products with the same or lower value only. We do not provide pre-paid return labels; you are responsible for covering shipping costs to return except in cases where the item is confirmed to be faulty by our team. You will be notified via email about your return status. If you are eligible for a refund, the refund amount will be credited to your original payment method within 3-7 days. Please note the original shipping charge is non-refundable.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing”;
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.
Cancellations or changes:

In most cases, orders are automatically processed within 6 hours from when they are placed. While we understand that orders might need to be changed sometimes, we cannot do it free of charge after a certain point. We strictly adhere to the following policy:

  • If you need to cancel your order without incurring a fee, please contact us   WITHIN 6 hours of order successfully paid.
  • If you need to make changes to your order, please contact us   WITHIN 6 hours of order successfully paid. We do not allow order modifications AFTER 6 hours of successful payment.
  • If you still wish to make changes, please contact us  ASAP, and we will do what we can to help.

Which products can’t be returned?

  • Any products with missing accessories
  • If the original packaging is not present
  • Electronic software licenses (ESD) and food products
  • Cars, electric cars or hybrid cars

  The following products can only be returned with unopened packaging:

  • Safety products such as child car seats or climbing ropes, etc.
  • Consumables such as toner, filters, ink cartridges, etc.
  • Hygiene items such as toothbrushes, razors, etc.
  • Books, DVDs and software without broken seal
  • Products used for food preparation or storage (blenders, pans, Tupperware, etc.​)